CLUB CETNAJ FAQ'S
FREQUENTLY ASKED QUESTIONS
Frequently asked questions about Club Cetnaj.
Q: What is Club Cetnaj?
A: Club Cetnaj is a rewards program for Cetnaj Account Customers, that rewards them for their loyalty and for being a valuable Cetnaj Account holder.
Q: How much does Club Cetnaj cost to join?
A: Club Cetnaj is free to join, and has an annual administration fee debiting points to the value of $100 per annum (inc. GST) from your Club Cetnaj account.
Q: How can I join Club Cetnaj?
A: Any account customer of Cetnaj can join the Club simply by filling in a Club Cetnaj Application Form and agreeing to our Terms & Conditions.
Q: Who is eligible to join the Club?
A: Club Cetnaj membership is open to all established account customers of Cetnaj (except Government Departments, Semi-Government Departments, Local Government and Major Corporate Bodies)
Q: What benefits do Club members receive?
A: Club members receive many benefits, including:
- PowerPoints Promotion (Earn 10 points for every $1 debited to your account)
- Flexible Redemptions (Redeem the prize of your choice, no set prize lists)
- Promotions and Giveaways
- Annual Conference
- Triple Points Bonus Products
- Social Events
- Caltex StarCard Account and much more.
Q: Who organises and runs the Club?
A: Club Cetnaj is run by Club Cetnaj Co-Ordinator based at Head Office in Brisbane, QLD.
Q: Where can I find out more information about the Club?
A: You can either browse this website; or you can contact Club Cetnaj Co-Ordinator using the details at the bottom of this page; or visit your local Cetnaj branch.
Q: How can I cancel my Club membership?
A: You can simply fill in the Club Cancellation Form and email it back to firstname.lastname@example.org. You must cancel in accordance with the Club Terms & Conditions.
Q: What is the Caltex StarCard?
A: The Caltex StarCard is a card available to Club Cetnaj members and gives them a discount off the pump price of petrol at Caltex Service Stations. See the Caltex StarCard Page of this site for more information on the StarCard.
Q: What savings can Caltex StarCard Account holders expect?
A: Prices and savings will vary in city and country areas. The biggest savings will be seen in country areas as there is freight added to petrol in country areas. Members will receive 4 cents per litre (including administration fees) off the pump price for petrol and diesel (excluding Vortex 98 and LPG).
Q: How do Club Members set up a Caltex StarCard Account?
A: Club members simply need to fill in the Application for Caltex StarCard Account Form and also the Caltex StarCard Order Form and email it back to email@example.com. See the Caltex StarCard Page on this site for more information.
Q: How are Caltex StarCard charges invoiced?
A: All fuel purchases will be invoiced to the Club members normal Cetnaj account, but payment must be made by the 21st of the month following purchase. An administration fee based on monthly fuel consumption will be charged at a rate of 1.5cents per litre, plus GST. An invoice, remittance advice and a copy of the StarCard invoice will be forwarded to the member as soon as possible after the end of the month.This date may vary, however the required payment date will be clearly indicated on the remittance advice.
Please Note: If the fuel purchases are not paid on the due date, i.e. 21st of the month (or designated date) the Cetnaj Account will be put on "stop credit" and the Caltex StarCard/s will be "warmlisted" (i.e. suspended) until your fuel purchases are paid for and Cetnaj Account is in order.
Q: Are there any fees associated with the Caltex StarCard?
A: The Caltex StarCard attracts a 1.5 cent per litre plus GST administration fee.
Q: Will the Caltex StarCard work interstate?
A: Yes the Card will give members the discount, as long as they are at a Caltex or Ampol Service Station.
Q: Where can Club Members find out more information about the Caltex StarCard?
A: For more information, questions or problems, contact Cetnaj on (07) 3623 5200.
PO Box 609
VIRGINIA BC QLD 4014
Phone: (07) 3623 5200
Fax: (07) 3623 5288