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Pricing and Policies

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Pricing & Policies
Our Policies!
 

Payment

All prices are quoted in Australian Dollars ($AUD) and include GST (Goods and Services Tax).

We accept payment in Australian Dollars via Credit Card and PayPal. For security reasons we will NOT process credit card payments via the phone.

Please Note:
A 1.5% credit card surcharge to cover bank fees incurred by Cetnaj is included in your order. By clicking continue on the checkout page you understand and agree to this fee being charged. The surcharge is included in your total at checkout - there will be no additional charges added after payment is made.


Site Security

For your online security, your information and online credit card transactions are transmitted through a secure connection using Secure Socket Layering (SSL) encryption technology. SSL locks all critical information passed from you to us, such as payment information, in an encrypted envelope, making it almost impossible for this information to be intercepted. You can identify this by looking at padlock icon in the address bar and the URL - 'https' the 's' indicates you are in a secure area employing SSL. SSL is the system that is used by all reputable e-commerce sites. In the event of unauthorised use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Cetnaj uses a GeoTrust 256-bit encryption SSL Certificate and all details are processed through the SecurePay portal. No credit card details are stored or captured and Cetnaj does not see credit card details directly.


Disclaimer

Products featured on this website may vary in colour and size, and measurements are approximate. While we endeavor to make sure all information is correct, occasionally errors occur. Illustrations and pictures are for demonstration purposes only.

Unless otherwise stated, products do not include globes, installation or accessories, these will be need to be purchased separately.

With the exception of portable or DIY fittings, all lights and fans must be installed by a licensed electrician.


Non DIY (Do it Yourself) Products

By law, all products unless they are specifically marked as DIY must be installed by a licensed electrician.

When you order these products online, you are confirming that all products will be installed and maintained by a licensed electrician and you will not attempt to install them yourself.


Contact Details

If you experience problems or have questions please visit our FAQ Page first, otherwise email us using our Contact Us Page or call us on (07) 3623 5200.

Cetnaj ShopOnline is run by Cetnaj Pty Ltd (ABN: 46 001 735 780).

Cetnaj Pty Ltd
78 Pritchard Road
VIRGINIA QLD 4014

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